Refund Policy

At My Urban Retreat, we stand by the quality of our products and want every purchase to be a positive experience. We generally do not offer refunds, except in special circumstances such as allergic reactions. If you experience an allergic reaction to any product, please reach out to us within 30 days of your purchase with valid proof (such as a doctor’s note), and we will process a refund to your original method of payment. As we continue to learn and grow, we are open to your feedback on how we can improve our services.